Some answers to common questions

 

1. What are the benefits of a gocampervan? Massive double beds and spacious design. Easy and fun to drive with automatic gearboxes. Go places other campervans/motorhomes can’t go due to the slim design. Best prices in town. Friendly service and unlimited miles.

You get a fully kitted, cosy campervan with comprehensive insurance. Gocampervans are slim and easy to manoeuvre, allowing you to explore places larger motorhomes can’t go. The hi-top and pop-up top designs allow for standing and feel spacious. Powered by an economical diesel engine, it will comfortably get you where you want to go, without holding up the traffic behind. We give you 24 hr RAC roadside assistance for total peace of mind.

2. Where are you based? We are based in Dinnington Village, just 5 mins from Newcastle Airport and 15 mins from Newcastle upon Tyne city centre. We offer free pick up from Newcastle Airport, train and bus stations. If coming from out of town, Newcastle upon Tyne is a great place to start your trip, as we are close to the Northeast coast, Lake district and Scottish borders.

3. What happens when I pick up my gocampervan? We give you a full explanation of how everything works as we want you to be confident before you set off. You will also have all this information in your gocampervan manual. The campervan will be inspected and you will need to sign a hire agreement. Please allow 1 hour for the handover and 15 minutes for the return of the vehicle. Tea and biscuits supplied of course!

4. What type of van is a gocampervan?  We use the reliable Toyota Hiace diesel campervans.  Fitted with automatic transmission, power steering and right hand drive.

5. Are they difficult to drive? No. It’s similar to driving a car. You just need to be aware, that you have to take extra care parking as they are higher and a wee bit longer.

6. How many people can travel and sleep in a gocampervan? The 4 berth Toyota can sleep 2 adults and 2 kids. The main seating makes up a large double bed for the adults and the roof bunk above sleeps two children (total weight allowance for this bunk is 80 kg).

7. Are there any hidden costs?  No we don’t have any hidden costs.

8. What kind of power supply does the gocampervan have?  It has a dual 12 volt battery system. This means that the engine battery is separate from the leisure battery system used for internal appliances, such as lights etc. The leisure battery system will last many hours when fully charged. Please note that the batteries only recharge when you drive the vehicle, or when it is plugged into a campsite mains supply. Since the engine battery is separate, even if you run down the appliance battery, you will still be able to start the engine and drive. You will have the facility to plug into an external 240 volt electricity system provided at most caravan parks, so you can use normal power sockets to run night heaters and other electrical appliances.

 9. Is it safe to drive on small narrow country roads?  Yes, in most cases due to the slim design. The campervan must not be driven off-road.

10. What happens if I break down? In the unlikely event of a mechanical breakdown your gocampervan is covered by 24 hour RAC roadside assistance and relay in the UK. This covers any mechanical issues you may have during your travels. We also provide a warning triangle and fluorescent vest and a set of jumper leads.

11. What sort of bags should I bring? Folding soft bags are best as easier to store.

12. Can I charge my phone, iPod or laptop? While driving, you can use the 12 volt lighter socket to charge them, so remember to bring your car adapters with you. Once on camp-site mains, you can plug into the normal 240 volt mains socket in the van. Our campervans are not suitable for power inverters.

13. What if I have a foreign driving license? All drivers must have a valid, full driving license for at least 3 years, which they must present when they collect the van. We get people from all over the world including Australia, New Zealand, America, Canada etc. There may be a higher insurance excess depending on the licence.

14. I have points on my licence. Is it still possible to hire from you? Yes it is possible, but you need to inform us upon booking. We then contact the insurance company and they may add a premium to their fee, which you will need to pay.

15. What is the minimum age and requirements to rent a gocampervan?  You need to be between 30 and 70 years of age, have a full license and at least 3 years clean driving history; not had insurance refused or recommended not to drive by a Doctor.

16. Is insurance included in the prices? Yes, insurance is included for one named driver.

17. Should I book campsites in advance?  Some campsites can get busy during the summer.  If you know where you want to stay, it can’t help but to book ahead. Otherwise there are hundreds of sites dotted throughout the UK.

18. How do I pay my booking deposit and final balance?  We take deposits and final payments via credit/debit card over the phone. The final balance must be paid two weeks prior to the hire commencing. Office hours between 10:00am and 8:00pm UK time/ 7 days. (Debit cards are free to use, but credit cards do incur a 2% fee).

19. Is it possible to view the gocampervan before I book? If you are local to us, then we would recommend it. Please call first to make sure the campervan you would like is available. If you are from out of town we can assure you that all pictures in our gallery are up to date and we are here to answer any questions you may have.

20. Is there a damage deposit (insurance excess)? There is an excess of £500 in the event of any damage to the vehicle. This amount is set by the insurer and is dependant on driver age, convictions, claims and country of issue (for a UK driver with a clean license it will be £500). Licence holders outside the UK may have a higher excess. This must be paid by credit or debit card on pick up day and is normally returned to you within 7 working days after the hire period as long as the campervan is returned undamaged, in the same clean condition as when you picked it up and refueled to the same level.

21. How much for an extra driver?  Normally it’s £8 a day to insure another driver, but please ask at time of booking and we will check with our insurer.

22. What do I need to bring when picking up the campervan?  Please make sure the driver/s are present and that they have their driver’s licence, passport (or other suitable photo ID) and 2 different utility bills (less than 3 months old) with proof of address on them.

23. When do I pick up and drop off my campervan?  Pick up is normally between from 12 noon and 3pm return before 12 noon on the last day of hire. We do try to meet your individual requirements. Collection and drop times must be agreed at time of booking.

24. Do you offer European hire? No, we only offer England, Scotland and Wales mainland Campervan hire at this time.

25. How can we contact you?  Either call us on: 01661 823050 (10am and 8pm 7 days) or use the email enquiry on the contact us page.

26. Do you allow pets? Sorry, we do not allow dogs or other pets in the campervans.

27. Can we take the campervan to a festival?  Please contact us.

28. Seat belts. Our campervans are fitted with three point seat belts in the front for the driver and passenger and lap belts in the back. These are to be worn at all times when the vehicle is in motion. Appropriate car seats must be used for children in accordance with the law. It is the responsibility of the hirer to fit any child seats themselves. Gocampervan take no responsibility for any ill fitted child restraints or seat belts not being worn.

29. Smoking.  GoCampervan operates a very strict no Smoking policy in all of our campervans. Failure to comply with this will result in part or full loss of the security deposit.

30. The driver’s licence paper counterpart is no longer valid. The DVLA have done away with the paper counterpart of the driver’s licence. Now, whenever you hire any vehicle you need to obtain a check code from the DVLA website which allows hire companies to log on and view your licence details. This is a free service and easy to use. Two weeks days prior to your hire we require you to obtain a ‘check code’ from the DVLA website and send it to us so we can access your licence details. Go to www.gov.uk/view-driving-licence and enter your driving licence number, National Insurance number and the postcode shown on your driving licence. Select the “Share your licence information” tab and then click the “Create a code” button. You will now be shown your check code. Please note the check code is case sensitive, can only be used once and is only valid for 72 hours. You can download and print a PDF summary of your licence, including your check code, by selecting “View, print or save your licence information”. You need to give the check code to us two weeks prior to your hire so that we can log on and view your details. Please be aware that failure to supply a check code will mean we wouldn’t be able to release a vehicle for hire.