Terms and conditions


Drivers: Only persons named on the hire agreement at time of hire may drive the vehicle. Drivers must be aged between 30-70 years of age and have held a license for at least 3 years. Age groups outside this bracket may be insured, but additional premium may be charged. This is at the discretion of our insurers. Driving license with endorsements may also incur extra charges and must be declared at time of booking. On collection of the vehicle, the hirer will need to provide – 1. Valid driving licence. 2. Photo ID (passport) 3. Two original utility bills not more than 3 months old, which show current address. Drivers from outside the EU, USA, Canada, Australia or NZ, must also produce an international driving permit or licence. There may be a higher excess payable. Our insurers charge a premium for additional drivers. All drivers must be declared at the start of your hire and named on your booking form.

Insurance: Fully comprehensive insurance is provided within the hire charge and for the hire period only. Driving outside this period of cover, would deem to be an offence under the road traffic act. In the event of an accident, loss or damage, the hirer will be liable to pay the first £500 of any incident resulting in a claim. It is advised that the hirer takes out separate personal accident and possession insurance when travelling. Any damage to tyres, windscreens and any theft or loss of personal effects is not covered by our insurance and shall be at your expense.

Deposit & Balance: To hold your booking we require a £150 non-refundable booking deposit. The balance must be paid six weeks prior to your hire commencing. If we do not receive the balance when due, your booking will be automatically cancelled and you will lose your deposit. Should you book within six weeks of hire, full payment is required at time of booking.

Security deposit: This is a damage deposit and insurance excess, which is normally £500 (or more if our insurer recommends), which is to be paid on pick-up day by debit or credit card. The security deposit is reimbursed on safe return of the vehicle, in the same clean condition in which it left our property, subject to a satisfactory inspection by us.  This must be paid to cover the possibility of damage (whether negligent, willful, accidental or otherwise) or loss to the van or the fixtures and fittings therein, or the living equipment and windows, wheels, tyres, etc, included with the van.  The van and all of its’ equipment must be returned in the same clean condition, with no damage to it, its’ contents or any third party property. The van must be returned with the same amount of fuel as when taken, which is indicated on the hire agreement. Your security deposit will be refunded within seven working days of the end of the hire period. Should there be any damage, costs for any repair, replacement or special cleaning, the costs will be deducted from this deposit before the balance is returned to you. Deductions will be £25 if chemical toilet is not emptied and cleaned; £50 per hour late return/or part thereof; £100 soiling fee if the vehicle is not returned in the same clean condition as when it left our premises. In the event that there is a claim, we reserve the right to retain the damage deposit for a longer period, as is necessary to quantify the charges incurred, which are to be deducted from the deposit. You irrevocably authorise us to deduct from the damage deposit any amounts due to us arising out of this agreement. Where the damage deposit is insufficient to cover the costs, you will pay any additional amounts due. The amount will be invoiced and you agree to pay all charges within fourteen days of the invoice date.

*Gocampervan operates a very strict no smoking policy in all of our campervans and in the awning area. Failure to comply with this will result in part or full loss of the damage deposit.

Bookings: Bookings can be taken over the phone, but will only be held once a completed booking form has been received by us and a £150 non-refundable deposit has been paid. Confirmation will be sent to you within 7 days.

Cancellation and no-shows: All cancellations are to be made in writing. You will lose your deposit if you cancel a booking. Note that if the reason for cancellation is covered under the terms of your personal insurance policy, you may be able to reclaim these charges. This is why we strongly recommend you take out separate travel insurance. It is your responsibility to insure that your travel insurance is adequate for your particular needs, as we do not check such policies. No-shows will forfeit the whole booking deposit.

If we have to change or cancel your booking: In the unlikely event of extreme circumstance, or bad weather ie; snow, ice or high winds we might have to make changes or even cancel your hire. We reserve the right to make such changes and cancellations should they become absolutely necessary. If your vehicle is not available, following damage by a previous customer, we will only be liable to refund the monies paid by you, to us.

Changes to your booking: If after we have confirmed your booking, you should need to alter your travel arrangements in anyway, we will do our utmost to make these changes, but it may not always be possible.

Payment: Payments must be made by debit/credit cards. There will be a 2% charge for paying by credit card but Debit cards have no fee.

Vehicle collection and return: Our minimum hire period is 3 nights. Sorry, but no refund is given for early vehicle returns. Gocampervan reserve the right to cancel the hire if at the time of collection, the nominated drivers’ licences are invalid, or information given is incorrect, ie: endorsements not declared on booking form or their proof of ID is not in accordance with the terms and conditions; or if the security deposit is not available in cleared funds. In these circumstances, all monies paid by the hirer (except for the refundable security deposit) will be forfeited to gocampervan.

Delays: We will endeavor to make every effort to ensure the vehicle is ready at the agreed time. Circumstances may arise out of our control and we accept no liability other than the refund of the day/days lost.

Breakdowns and accidents: In the event of a breakdown or accident, AA roadside assistance will be at your disposal, 24 hours a day, 7 days a week. Any repairs must first be authorised by us prior to work being undertaken. In all cases, receipts must be submitted or the claim will not be paid. You will be liable for the costs of any repairs or costs incurred resulting from reckless, negligent or imprudent use of the vehicle. You must notify us by telephone of the breakdown as soon as possible in order to give us the opportunity to rectify the problem during the rental period. You will be liable for any costs associated with incorrect or illegal use of fuel. Any breakdown, malfunction or damage, caused by hirers’ negligence, will be made good at your expense. Every effort is made to ensure the vehicle is in a roadworthy and safe condition prior to each and every hire. Therefore gocampervan dissolves any responsibility for hotel or any other consequential expenses subsequent to a breakdown. However, we will refund the loss of any complete days lost for the use of the vehicle, providing you have documentation to support this claim. The maximum height is clearly stated on the dashboard and in the manual. Any damage to the roof is the responsibility of the hirer. If you are involved in a motor vehicle accident, you must obtain the names and addresses or 3rd parties and witnesses. Report the accident to police. Do not accept blame. If possible, photograph damage to all vehicles involved and registration numbers. Phone us right away please. At our office, hand over any police reports or photographs and pay the damage excess if applicable.

Gas bottles: There is no charge for the gas in the gas bottle supplied however the cost of refills thereafter will be the responsibility of the hirer. We will not charge you for gas you have used. Any gas bottles lost or incorrectly exchanged will be charged to the hirer.

General: The hirer must ensure that all passengers wear seat belts provided. The hirer is responsible for all parking and motoring offences during the hire period. The hirer must ensure the vehicle is not overloaded and carries only the correct number of passengers as per vehicle specifications. The hirer must not use the vehicle for hire or reward. The hirer must not tow any vehicle or trailer. The hirer is responsible for ensuring the vehicle is locked when unattended. The hirer will ensure that the windows, hatches and doors are securely fastened during transit. The hirer must not drive or permit to drive any person, through drink or drugs. The vehicle must not be driven off road, except official campsites, but care should be taken to ensure ground is suitable. The hirer will be responsible for the cost of replacing keys which have been lost or stolen or locked in the vehicle. No animals are to be allowed within the vehicle. The vehicle must not be removed from outside of England, Scotland or Wales mainland. The hirer must take reasonable steps to maintain the vehicle, ensuring that the oil level, water level and tyre pressures are correctly maintained during your hire. Gocampervan must be contacted immediately should any vehicle warning lights or buzzers indicate a malfunction, or potential malfunction. If vehicle overheats, hirer must immediately turn it off and contact owner. Failure to do so will make customer fully liable for repair costs. Broken, chipped or cracked windscreen or any glass unless caused by an actual accident with another vehicle at fault, is the responsibility of the Hirer. Hirer is responsible for punctures, tire damage and wheel rim damage. We reserve the right to vary rates and conditions at anytime. We reserve the right to refuse hire to any person(s) for any reason and not hand over the vehicle if it feels the hirer is not suitable for whatever reason. We reserve the right to repossess the vehicle at any time due to misuse, damage or accident; or if we believe you hired the vehicle through fraud or misrepresentation; or the vehicle appears to be abandoned; or failure to return the vehicle on the agreed date. You understand that in the event of such repossession, you have no right to a refund of any part of the rental charges or security deposit.

Gocampervan:  Northeast campervan hire. 43, Beech Ave, Dinnington Village,  Newcastle upon Tyne.  NE13 7JT