Gocampervan – Terms and conditions

DRIVERS:

No one other than the drivers named in the proposal forms may drive the hired vehicles.

All named drivers must be over 25, of good health and have held a full/valid driving licence for at least three years.

The licence must be clear of any endorsements apart from up to six points for Speeding Offences. If there are any other current endorsements, special conditions may apply.

All licences required must be produced at vehicle collection; photo-card.

Persons with serious convictions within the last eleven years, will not be permitted to drive the hire vehicles (including drink driving offences).

Visitors from abroad (does not apply to EU Countries) are advised to obtain an International licence. It does not automatically disqualify you from driving if you do not meet the required criteria, but we shall need to refer you to our insurance company to check if they will offer insurance cover.

MILEAGE LIMIT:

A charge of £1.00 per mile will be charged for any mileage exceeding 100 miles per day, unless otherwise agreed in writing by Gocampervan hire, in advance.

CANCELLATION OF BOOKING:

Cancellations must be in writing and are charged as follows:

  • Fail to turn up for commencement of hire, you will forfeit the booking deposit and hire charge already paid.
  • This will also apply if, upon inspection of named drivers’ licences, they are found to be invalid or do not comply with the information stated on the booking form.
  • Gocampervan recommend that the hirer takes out travel insurance.
  • Cancellation more than 6 weeks prior to commencement of the hire – loss of deposit only.
  • Between 6 weeks and 3 weeks prior to the commencement of the hire loss of 50% of the total hire charge.
  • Less than 21 days prior to the commencement of the hire – loss of the entire hire charge.

 DAMAGE SECURITY DEPOSIT:

A damage excess/security deposit taken upon collection of the vehicle of £1000 minimum and is fully refundable upon safe return of the vehicle on the agreed date and time, unless otherwise agreed by Gocampervan.

If the vehicle is returned late or dirty or damaged in any way, the cost to clean/repair will be deducted from the security deposit. Where £50 p/hour will be retained/charged for cleaning / LABOUR.

Motor homes must be returned by 12 noon on last day of rental. Late returns will be surcharged at the rate of £50 per hour, or part hour.

AVAILABILITY:

In circumstances beyond our control, if the Motor home previously booked by the hirer is not available due to accident, theft, weather conditions or any other reason or circumstance, then we will endeavour to supply a replacement motor home of similar size and specification. If this is not possible, then we will refund all monies paid immediately. Gocampervan will have no obligation whatsoever with regard to refunding any monies paid for campsites booked, events booked, travel booked or any other circumstances.

INSURANCE:

All Motor homes are comprehensively insured for the named drivers during the hire period only as detailed on the booking form. 

A refundable damage/security deposit of £1000 minimum is payable upon vehicle pick-up. In the event of an insurance claim or any damage the full £1000 may be taken to cover our insurance excess charge. Any damage to the vehicle during the hire period that is not covered by an insurance claim, will be deducted from the security deposit; this will include any loss/damage of equipment.

Every accident or any damage or defect must be reported to gocampervan immediately by telephone 07810 391401.

An accident form may have to be completed at the end of the hire period.

Any damage to tyres, windscreen and any theft of personal property is not covered by our insurance. Any such damage or loss shall be at your expense. Gocampervan recommends that the hirer takes out their own personal belongings insurance.

Driving by non-named drivers or late returns of Motor home, renders the insurance invalid and the driver therefore commits an offence under the road traffic act and will be solely responsible for any damages or personal injuries incurred and the full security deposit will be retained.

LIMITATIONS & LIABILITIES:

Gocampervan accepts no responsibility for replacement vehicle costs, travel or accommodation costs or any other loss claims arising from a Motor home breakdown or accident.

The Hirer:

  • Is liable for any cost incurred for speeding or parking fines, congestion charges, or any other offences committed against the road traffic act regulations.
  • Must remember that although these are leisure vehicles, it is an offence to drink and drive.
  • Undertakes responsibility for the control of the vehicle on hire to you.
  • Is liable for any damage to the vehicle or contents during the hire period.
  • Shall not tow any trailer or vehicle behind the hired vehicle.
  • Shall not carry more passengers than the seating capacity of the vehicle, as defined in the vehicle specifications or allow the vehicle to be overloaded, 3.5 tons gross.
  • Shall ensure that the driver and all passengers required by law to do so shall, at all times when the vehicle is being driven, wear the seat belts provided.
  • Shall not use the vehicle to carry passengers or goods for hire or reward.
  • Shall not drive up or down these mountain passes: Applecross Pass, Wrynose Pass, Honister pass or Kirkstone Pass.
  • Shall not remove the vehicle from the UK mainland. No ferries or Channel Tunnel crossings.
  • Shall drive the vehicle in a safe manner and never off road.
  • Shall take extreme care when using cooking and heating equipment to prevent fire or heat damage.
  • Damage to tyres, windows or internal equipment are not insured and will be charged to the hirer.

BREAKDOWNS & ACCIDENTS:

In the event of a breakdown or accident, a recovery and repair service is provided for all our motor homes (details inside vehicles). You are authorised to spend £100 on any necessary repairs and/or replacement parts, and we will reimburse you against a valid receipt. Any repair above £100 will have to be authorised by Gocampervan. Any breakdown, malfunction or damage caused by your negligence, must be repaired/made good at your own expense.

GENERAL:

The motor home and its contents remain the property of Gocampervan at all times.

The hirer is required to keep the vehicle securely locked at all times, when it is left unattended and to refrain from any action or omission which may prejudice Gocampervans’ rights to the vehicle. Gocampervan reserves the right to retain in part or whole the security deposit, if additional deep cleaning or repair is required upon return of the vehicle.

All our vehicles are fitted with state of the art tracking and monitoring systems and any attempt to interfere with these devices will incur a loss of the deposit.

Gocampervan reserves the right to vary rates and conditions at any time.

Gocampervan offers parking for your car whilst you are away however, vehicles are left entirely at the Owners Risk.

VEHICLE CONDITION:

The hirer acknowledges delivery of the vehicle and its contents, free from defects or damage, other than as specified by Gocampervan on the vehicle appraisal form.

Before the commencement of hire, the hirer is advised to check the vehicle thoroughly before leaving the premises of Gocampervan.

The vehicle must be returned in the same condition as when hired, with the interior and appliances clean.

Gocampervan will make a charge of £50 for the cleaning of un-emptied/un-cleaned chemical toilets and for the cleaning of dirty or stained carpets and/or upholstery.

FUEL, GAS, AND VEHICLE FLUIDS:

The hirer will be liable if incorrect fuel type is used. THIS VEHICLE RUNS ON DIESEL FUEL.

The fuel level should be the same when returning the vehicle, as it was when you left, as shown on the vehicle damage report form.

The hirer will be responsible for the regular checking of oil and water levels and the use of the correct type of fluids.

The vehicles is supplied with two 6kg propane gas bottles, one of which will be full. If you require additional gas it will be at your own cost.

SUITABLE PERSONS:

Gocampervan has the right to refuse to handover the Motor home upon arrival of the hirer to any person who in our opinion is not suitable to take charge of the vehicle, due to any concerns we have for the safety of the vehicle or its occupants or other road users. Gocampervan will have no obligation whatsoever with regard to refunding any monies paid for campsites booked, events booked, travel booked, or any other circumstances.

VEHICLE KEYS:

Vehicle Keys must never be left in unattended vehicle. Vehicle must be securely locked when unattended and keys should never be left unattended in the vehicle when not use and all reasonable measures must be taken by the hirer to ensure the safety and security of the vehicle. Loss of vehicle ignition key will result in a replacement charge of £300 and all other costs involved in the recovery of the vehicle.

VEHICLE WEIGHT:

It is the hirer’s responsibility to ensure the gross vehicle weight in so more than 3500KG when fully loaded and must ensure contents are secure at all times.

PETS:

We do have one dog friendly campervan that we allow one small Dog dependent on age and breed. The dog must sleep in their own bed and you use your own throws to protect the upholstery. We charge £40 and you must ensure that the Motorhome interior is pristine and shows no sign of a pet having been in it, upon its return for the next hirer and also there may be a possibility that future hirers have an allergy to pets. If you take a dog in our non dog friendly campervan without telling us you will lose your deposit.

SMOKING:

It is against the law to smoke in all hire vehicles. A charge of £500 will be imposed if customers are found to have been smoking in our Motor home, or a maximum fine of the full security deposit could be imposed if damage is caused by smoking.